Privacy policy

This policy explains what personal information GigaGizmo collects, how we use it, and the choices you have. We treat your data as carefully as we'd want our own treated.

1. Who we are

GigaGizmo is an Australian-based online store operating gigagizmo.com.au (the “Site”). When this policy says “we”, “us” or “GigaGizmo”, that's who we mean.

2. Information we collect

We collect personal information you give us and information that's generated when you use the Site:

Order details: name, shipping and billing address, email, phone number.
Payment information: processed directly by Shopify Payments and supported wallets — we don't store your full card number on our servers.
Account / contact details: if you contact support or subscribe to updates.
Usage data: pages visited, device type, browser, approximate location and referrer, collected through cookies and similar technologies.

3. How we use it

To process and ship your orders.
To handle returns, refunds, warranty claims and customer support.
To send order confirmations and shipping updates.
To prevent fraud and keep the Site secure.
With your consent, to send marketing emails about new products or offers — you can unsubscribe at any time.
To improve the Site and our products through aggregated analytics.

4. Sharing

We share personal information only with parties who help us run the store, under appropriate confidentiality and data-protection arrangements:

Shopify — our e-commerce and checkout platform.
Shipping carriers — to deliver your order.
Payment processors — to securely take payment.
Analytics and email tools — to understand how the Site is used and send order/marketing emails.
Authorities — if required by law, court order or to protect our rights.

We do not sell your personal information.

5. Cookies

We use cookies and similar technologies for cart functionality, session security, basic analytics and (with consent where required) marketing measurement. You can control cookies in your browser settings; disabling some cookies may affect how the Site works.

6. Storage and security

Personal information is stored on systems operated by us and our service providers (including Shopify), which may be located in or accessed from outside Australia. We use reasonable technical and organisational safeguards to protect your information from loss, misuse, unauthorised access and disclosure.

7. Retention

We keep order and tax-related information for as long as required by Australian law (typically at least 7 years for financial records). Other data is kept only for as long as we need it for the purposes set out in this policy.

8. Your rights

You can ask us to:

Access the personal information we hold about you.
Correct information that's inaccurate or out of date.
Delete information we no longer need to keep.
Stop sending you marketing emails.

To make a request, email support@gigagizmo.com.au. We respond within a reasonable time and may need to verify your identity first.

9. Children

The Site is not directed to children under 13. We don't knowingly collect personal information from children. If you believe we've collected information from a child, contact us and we'll delete it.

10. Changes to this policy

We may update this policy from time to time. The current version is always posted here with the “last updated” date below. Material changes will be communicated by email where appropriate.

11. Contact

Questions or complaints about how we handle your personal information? Email support@gigagizmo.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Last updated: 8 May 2026.